Privacy Policy

At Wiltshire Smokehouse, we are committed to safeguarding and preserving the privacy of our customers. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website and services.

Information We Collect

We may collect the following types of information when you use our website:

Personal identification information (name, email address, phone number, postal address)
Payment information (credit card details and billing address)
Order history and purchase details
Technical information (IP address, browser type, operating system)
Cookies and usage data (to improve website functionality and user experience)

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders
To communicate with you regarding your orders, delivery updates, and customer service inquiries
To improve our website and product offerings
To send you promotional emails, special offers, or newsletters (with your consent)
To comply with legal and regulatory obligations

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including to satisfy legal, accounting, or reporting requirements.

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and restricted access to personal data.

Sharing Your Information

We may share your personal information with:

Service providers who assist us with payment processing, order fulfillment, and email communications
Third-party delivery companies to ensure that your orders reach you promptly
Legal authorities when required by law to comply with legal obligations or to protect the rights of Wilts Smokehouse

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Your Rights

You have the right to:

Access and request copies of your personal data
Request corrections or updates to your personal data
Request the deletion of your personal data (where legally permissible)
Opt-out of marketing communications at any time

To exercise these rights, please contact us at [insert email] with your request.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, analyze site traffic, and improve site functionality.

You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies before sharing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page with the updated date.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at info@wilts-smokehouse.co.uk or call us on 01373 836202